Terms & Conditions

Last Updated: 10 January 2026


1. Acceptance of Terms

By accessing or using our website and courier services, you agree to comply with these Terms & Conditions. If you do not agree with any part of these terms, please discontinue the use of our services.

2. Courier Services

We provide shipment booking, transportation, tracking, and delivery services. Delivery times are estimated and may vary depending on weather conditions, public holidays, transportation issues, or other unforeseen circumstances.

3. Shipment Information

Customers are responsible for providing accurate sender and receiver details, including names, addresses, phone numbers, and shipment information. Incorrect information may result in delivery delays or failed deliveries.

4. Prohibited Items

Customers must not ship illegal, hazardous, explosive, flammable, counterfeit, or prohibited items. We reserve the right to refuse or cancel shipments that violate applicable laws or our internal policies.

5. Tracking Service

Shipment tracking information is provided for customer convenience. While we strive to keep tracking information accurate and up to date, temporary delays in status updates may occur.

6. Delivery Attempts

Our delivery personnel may attempt delivery more than once where applicable. If the receiver is unavailable or the delivery address is incorrect, additional delivery attempts or return charges may apply.

7. Limitation of Liability

We are not responsible for delays or losses caused by natural disasters, strikes, government actions, incorrect shipment information provided by the customer, or circumstances beyond our reasonable control.

8. Customer Responsibilities

  • Provide accurate shipment information.
  • Ensure the package is properly packed.
  • Do not ship prohibited or illegal items.
  • Retain the tracking number for future reference.

9. Cancellation

Shipment cancellation requests may only be accepted before the shipment has been dispatched. Once the shipment is in transit, cancellation may not be possible.

10. Privacy

Personal information collected during shipment processing is handled in accordance with our Privacy Policy.

11. Changes to Terms

We reserve the right to modify these Terms & Conditions at any time. Updated terms will be published on this page with the revised effective date.

12. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India. Any disputes arising from the use of our services shall be subject to the jurisdiction of the competent courts in Odisha, India.

13. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

  • Email: support@courier.com
  • Phone: +91 7735723431
  • Address: Phasei, Jagamara, Odisha, Jagamara, Bhubaneshwar-751030, Odisha